[Kirk Bouyelas]

Chief – Have you looked at APCO? They may be a resource.

——————————
Kirk Bouyelas
AVP of Public Safety
Tulane University
New Orleans, Louisiana
——————————
——————————————-
Original Message:
Sent: 11-18-2025 14:10
From: Kent Munsterman
Subject: Standard Evaluation Guidelines – Communications Center

Good afternoon, All,

We’re in the process of reviewing and revising our Field Training Manual for our Communications Center and are looking for Communications Center-related Standard Evaluation Guidelines (SEGs).  

Thanks in advance!

Kent Munsterman

Chief of Police

College of DuPage Police 

——————————
Kent Munsterman
Chief of Police
College of DuPage
Glen Ellyn IL
United States
——————————

[Christopher Bentley]

Chief – Between NENA and APCO, they both have several resources available when it comes to guidelines for a Communications Center.

——————————
Christopher Bentley
Mid-America Regional Director
Deputy Chief of Police
University of Central Arkansas
Conway AR
United States

chrisb@uca.edu
——————————
——————————————-
Original Message:
Sent: 11-19-2025 10:19
From: Kirk Bouyelas
Subject: Standard Evaluation Guidelines – Communications Center

Chief – Have you looked at APCO? They may be a resource.

——————————
Kirk Bouyelas
AVP of Public Safety
Tulane University
New Orleans, Louisiana
——————————

Original Message:
Sent: 11-18-2025 14:10
From: Kent Munsterman
Subject: Standard Evaluation Guidelines – Communications Center

Good afternoon, All,

We’re in the process of reviewing and revising our Field Training Manual for our Communications Center and are looking for Communications Center-related Standard Evaluation Guidelines (SEGs).  

Thanks in advance!

Kent Munsterman

Chief of Police

College of DuPage Police 

——————————
Kent Munsterman
Chief of Police
College of DuPage
Glen Ellyn IL
United States
——————————

[Dennette Lilly]

Chief,

We use APCO SEGs at Wake Forest University. If you need any assistance, let me know.

——————————
Dennette Lilly
Wake Forest University
Winston Salem NC
United States
——————————
——————————————-
Original Message:
Sent: 11-18-2025 14:10
From: Kent Munsterman
Subject: Standard Evaluation Guidelines – Communications Center

Good afternoon, All,

We’re in the process of reviewing and revising our Field Training Manual for our Communications Center and are looking for Communications Center-related Standard Evaluation Guidelines (SEGs).  

Thanks in advance!

Kent Munsterman

Chief of Police

College of DuPage Police 

——————————
Kent Munsterman
Chief of Police
College of DuPage
Glen Ellyn IL
United States
——————————

[Kent Munsterman]

Good morning, Dennette,

Would you mind sharing the APCO SEGS that you guys use at Wake Forest?

Respectfully,

Kent Munsterman

Chief of Police

College of DuPage Police Department